Returns & Exchanges Policy
Translation Equipment HQ offers a 30 day return policy, provided equipment is in unused, like-new condition.
If you have a question or there is a technical issue with the equipment we will be happy to assist you in getting it set up and functioning properly. For technical support, please contact us here. If the equipment is defective we will exchange it at no cost to you.
If you wish to return equipment, please follow the following steps:
Step 1: Call Translation Equipment HQ toll free at 877 817 0733 to request an RMA number and return shipping address. NOTE: No returns can be accepted without a manufacturer’s RMA number.
Step 2: Ship the package to the address we provide, making sure to mark the package clearly with your RMA number.
Step 3: Once the equipment arrives, it will be inspected for damage at the factory.
Step 4: We will issue your refund, less a 15% restocking fee and any charges for equipment damage, by check, credit card, or Paypal depending on your method of initial payment.
Hi – I’m Will and I started this company to help you find the best simultaneous translation / interpretation equipment for your organization.
If you need a sales quote, are looking for an audio product you don’t see on the site, or have any other questions just drop me a line.
I usually respond within 30 minutes during business hours (EST).
Call: (877) 817 0733
Note: All equipment we sell is for interpretation using a LIVE human interpreter/translator. There is nothing that I know of that exists now that is able to produce a good quality audio translation without a human interpreter.